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Audio Dust Jacket Volume 10

Anna Stevens / Turn Your Dreams and Wants into Achievable SMART Goals!

Anna Stevens is known as the Emotional Intelligence Maven. She helps people understand how emotions affect their behaviors, actions and relationships, and how one can take control over own emotions rather than let emotions be in control. Anna has been featured on multiple radio-shows and on TV, and she presented for many organizations, including SHRM Atlanta, Metro Atlanta Chamber, British-American Business Group and the like. Her signature service includes consulting on How to Build an EmotionallyIntelligent Brand, in which she works with a client, step-by-step aligning its corporate strategy to digital strategies, including human-centered assignment framing, research of the competition and refinement of business, PR, media, SOCIAL MEDIA and marketing strategies.

“In my book Turn Your Dreams and Wants into Achievable SMART Goals! I share with you a clear, simple and complete step-by-step system that will help you set and achieve significant and meaningful goals. The book is full of practical and motivational content and includes both theory and examples of relevant experience. This book is a comprehensive manual, a detailed guide to effective goal-setting for entrepreneurs, managers and parents. The book offers practical strategies to identify the goals that are meaningful and matter most to you. It teaches you to objectively evaluate your goals and eliminate the ones that are not realistic. It provides solutions for overcoming challenges that arise as you’re moving along the way to your success. It coaches you how to face fears rather than to avoid them. It arms you with useful tools and know-hows to empower you to take actions that will ensure results you desire. Finally, this book supplies you with questions that are meaningful and significant and are aimed to help you through your self-discovery process.”

Paul Spiegelman / Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

Paul Spiegelman is the founder and chief executive officer of The Beryl Companies, which includes: Beryl, a technologyfocused patient-experience company dedicated to improving relationships between healthcare providers and consumers; The Beryl Institute, a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for healthcare providers; The Circle, a training company that helps businesses enhance employee engagement and develop more positive workplace cultures; and the Small Giants Community, a global organization that brings together leaders who are focused on values-based business principles.

Paul leads a unique, people-centric culture that has remarkably high employee and customer retention rates. Beryl has won nine “best place to work” awards, including being voted the No. 2 Best Medium-Sized Company to Work for in America. Paul was named regional Entrepreneur of the Year 2010 by Ernst & Young.

Paul is a sought-after speaker and author on executive leadership, entrepreneurship, corporate culture, customer relationships, and employee engagement. His views have been published in the New York Times, Entrepreneur, the Dallas Morning News, Inc. Magazine, Healthcare Financial Management, Leadership Excellence, and many other noteworthy publications, as well as in his first internationally published book, Why is Everyone Smiling? The Secret Behind Passion, Productivity, and Profit.

Paul practiced law for two years prior to starting Beryl. He holds a bachelor’s degree in history from the University of California Los Angeles and a law degree from Southwestern University in Los Angeles. He mentors MBA students at Texas Christian University and Southern Methodist University, as well as nurse executives in the Robert Wood Johnson Executive Nurse Fellows Program. He is a member of the American College of Healthcare Executives and on the board of the nonprofit Entrepreneurs for North Texas.

Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

Employee loyalty drives customer satisfaction, which in turn drives profit: this is the key to success for Spiegelman. Put simply, what he calls this Circle of Growth™ philosophy states that if you focus first and foremost on your employees, you will gain their loyalty. Employee loyalty leads to customer loyalty. Loyal customers drive profit into your business. Then you take that profit, give your employees better tools and resources to do their jobs, and the cycle continues.


Dianne Durkin / Magnetic Leadership

Dianne Durkin is the president and founder of Loyalty Factor, a consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and smaller businesses. She has a very unique background including finance, direct sales, international marketing and training and development.

Widely recognized as a visionary thinker who has a rare combination of creativity and a strong business sense, Dianne has been interviewed as a Loyalty Expert by ABC News. She has been featured in the New York Times, Wall Street Journal, Fortune, USA Today, Investor’s Business Daily and the Boston Globe, among numerous other publications. Dianne was the subject of two cover stories in Learning and Training magazine and Sales & Service Excellence.

Dianne is the author of two books: The Loyalty Factor: Building Employee, Customer and Brand Loyalty and The Power of Magnetic Leadership: It’s Time to get R.E.A.L. which recently received Clarion Review’s Five Star Rating. Others have stated The Power of Magnetic Leadership is the only leadership reference guide any manager needs.

If you need someone to quickly assess the core issues within your company and outline their impact on the organization, profits, productivity and people, Dianne is your person. She is continually sought after to lead companies into new markets, handle organizational restructures and set up programs to build lasting commitments with employees and customers.

Magnetic Leadership

Dianne Durkin’s new book defines this irresistible force of superior leadership and offers readers insight about what makes The Power of Magnetic Leadership: It’s Time to Get R. E. A. L. – how its magnetism results in increased productivity and corporate profitability.

Norman Bodek / The Harada Method

Norman has been a frequent keynote speaker at major conferences and teaches companies on employee empowerment, Lean/Toyota Production System, customer service, productivity, lean accounting, quick kaizen, and process improvement. Norman also teaches business management students “Japanese Management  Principles” at Portland State University.

Mr. Bodek attended the University of Wisconsin and graduated with a bachelor’s degree from New York University. He also attended New York University Graduate School of Business and New York University College of Education.

The Harada Method is a sport’s analogy: people love sports – how to make winners at work? Harada Method in Japan is recognized as the world’s best process on day-to-day management to develop people to their fullest capability .